Refund Policy
Satisfaction Guarantee
At Inspirus, we take pride in the quality of every fragrance we create.
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at:
Include:
- Order number
- Description of the issue
- Photos of any damage (if applicable)
After reviewing your request, we may provide a replacement, store credit, or refund depending on the circumstances.
Fragrance Preference
Due to the personal nature of fragrance, we do not offer refunds or exchanges simply because you do not enjoy the scent.
Every fragrance is described with detailed scent notes to help you make an informed decision before purchasing.
Non-Eligible Refunds
Refunds or replacements will not be provided for:
- Normal wear or use
- Improper storage
- Misuse or accidental damage
- Orders requested more than 14 days after delivery
- Opened or heavily used bottles unless they arrived defective
Original shipping charges are non-refundable.